Privacy Policy

Last Updated: 19 Nov 2025

Welcome to Dine360° (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect data when you access or use our website, platform, mobile apps, PWA, and related services.

By using Dine360°, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to deliver our services effectively and improve your overall experience.

1.1. Information You Provide

Account Information: Name, mobile number, email address, business name, address, GST details.
Subscription Information: Plan details, billing address, transaction details.
Restaurant Data: Menu items, prices, staff details, floor plans, KDS configurations.
Support Requests: Content of chats, calls, emails, feedback, or complaints.

1.2. Automatically Collected Data

When you use Dine360°:

IP address
Browser type & version
Device type & OS
Usage logs & activity tracking
Session data
Cookies & similar tracking technologies

1.3. Third-Party Integrations

When integrating:

Payment Gateways
SMS/WhatsApp APIs
Third-party delivery services
We may receive basic identifiers and transaction details.

2. How We Use Your Information

We use your data to:

Provide and maintain Dine360° services
Manage subscriptions and payments
Generate bills, orders, sales reports
Improve system performance and features
Provide customer support & troubleshooting
Communicate updates, offers, or alerts
Prevent fraud or unauthorized access
Comply with legal obligations

3. How We Share Your Information

We do not sell your information.

We may share data only with:

3.1. Service Providers

To operate Dine360°, we share limited data with:

Hosting providers
Payment gateways
SMS/WhatsApp providers
Analytics tools
Customer support tools

All providers follow strict confidentiality and data protection agreements.

3.2. Legal Compliance

We may disclose data if required by:

Law enforcement
Government requests
Court orders
Prevention of fraud or security threats

3.3. Business Transfers

If Dine360° merges, sells, or restructures, your information may be transferred to the new entity with the same data protection standards.

4. Data Security

We implement strong security measures, including:

Encrypted data transmission (HTTPS/SSL)
Secure server environment
Access control mechanisms
Role-based access (Role-Based Login)
Regular vulnerability checks

However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your information as long as:

Your account is active
You continue using our services
Required for legal, tax, and accounting compliance

You may request data deletion anytime (subject to law & security requirements).

6. Your Rights

Depending on your region, you may have rights to:

Access your data
Update or correct information
Request data deletion
Restrict or object to processing
Request data export

To exercise these rights, email us at: privacy@dine360.com

7. Cookies & Tracking

We use cookies to:

Improve website performance
Save login preferences
Provide personalized experiences
Track analytics

You may disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, privacy, or security practices.

9. Children’s Privacy

Dine360° is not designed for children under 16.
We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updated policies will be posted on our website with a revised “Last Updated” date.

11. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy:

Email: hello@dine360.in
Website: www.dine360.in