Cancellation & Refunds Policy

Last Updated: 19 Nov 2025
Thank you for choosing Dine360°, a cloud-based restaurant management platform designed to simplify and power your business operations. This Cancellation & Refunds Policy outlines how cancellations, refunds, and subscription adjustments are handled for all Dine360° plans and services.
1. Subscription Cancellation
1.1. Customer-Initiated Cancellation
You may cancel your subscription at any time directly through your Dine360° dashboard or by contacting our support team.
Upon cancellation:
  • Your account will remain active until the end of the current billing cycle.
  • No further charges will be applied unless you reactivate or upgrade.
1.2. Immediate Termination by Dine360°
Dine360° reserves the right to suspend or terminate an account if:
  • Terms of Service are violated
  • Fraudulent or abusive activity is detected
  • Payment failures remain unresolved after reminders
2. Refund Policy
2.1. No Refund on Used Subscription Period
Since Dine360° provides digital, SaaS-based services with instant activation:
  • Paid subscription fees are non-refundable once the service period has begun.
  • Partial usage, non-usage, or dissatisfaction after activation does not qualify for a refund.
2.2. First-Time Plan Purchase
Refunds are generally not provided, but eligibility may be considered only if:
  • You experience a major technical issue directly caused by Dine360°
  • You report the issue within 48 hours of purchase
  • The issue remains unresolved despite our support team's efforts
Dine360° retains full discretion to approve or reject such requests.
2.3. Renewal Payments
All renewals are final and non-refundable, as reminders and invoices are provided before renewal.
3. Refunds for Add-on Services
Refunds are not applicable for:
  • Custom development
  • Integrations (Payment Gateway, QR Modules, KDS Setup)
  • Onboarding & training sessions
  • SMS/WhatsApp credit packs
  • Domain/hosting services (if applicable)
Once an add-on is activated or delivered, the fee becomes non-refundable.
4. Plan Upgrades & Downgrades
4.1. Upgrades
When upgrading your plan:
  • New features activate instantly
  • Additional charges apply on a pro-rated basis
4.2. Downgrades
Downgrades take effect from the next billing cycle.
 No refunds are issued for the remaining period of the higher plan.
5. Free Trial (If Applicable)
If a free trial is provided:
  • No charges apply unless you upgrade manually
  • No refunds apply once the paid plan starts
6. Duplicate or Wrong Payments
For duplicate payments made by mistake:
  • A full refund or credit adjustment is provided
  • Processing time: 5–14 working days
7. Contact & Support
For cancellations, refunds, or billing-related questions:
📩 Email: hello@dine360.in